Coeus Global

The following FAQ provides answers to the most commonly asked questions about our services.

Our system is designed using the latest, most secure technology currently available in the screening industry.

We strive to provide our clients with a process that is customized to meet your specific requirements.

Whether you are a large or small volume client, we will provide you with the perfect solution for your screening needs.

Please contact us directly for additional clarification or answers to any additional questions you may have.

Click on any item below to see the answer for each specific question.

Frequently Asked Questions

Q: How does the Coeus Global process work?
Q: Why should we offer a background check program to our members?
Q: How do our members sign up for your services?
Q: Who can edit/view applicant information?
Q: What types of searches are available to run?
Q: What is Adverse Action?
Q: Will this system help handle the Adverse Action Process?
Q: What if our applicants dispute the information reported?
Q: What laws are protecting us and our applicants?
Q: How is this information reported to our organization?
Q: Who pays for the background checks?
Q: How is this service priced?
Q: What are the billing options?

Q: How does the Coeus Global process work?

Coeus Global is a fully web based process that provides the resources to effectively pre-screen and track prospective applicants for employment, students and volunteers. Generally, applicants will supply their own data for the background check, but your administrators can also submit requests. No cost risk management features are provided for managing Adverse Action, Dispute Resolution and previously excluded applicants. Top

Q: Why should we offer a background check program to our members?

By offering background screening and risk management services to your members, you will assist them in providing safe and secure staff (volunteer and employee) members to those served, at a nationally discounted cost. Top

Q: How do our members sign up for your services?

They simply click on the background screening link from your web site and fill out a simple enrollment form. A custom webpage will be developed specifically for your locations/members. They can then add the link to this custom page directly to their website allowing their users to begin utilizing the service. Top

Q: Who can edit/view applicant information?

The Coeus Global system has multiple levels of administration that will allow you to customize access according to your needs. Viewers are authorized to check whether an individual applying has been screened, and if they passed or failed. Typically, the processor duties are assigned to an administrator at the Headquarters while administrative staff members at the individual locations are authorized viewers. Top

Q: What types of searches are available to run?

There are numerous options as to which searches you choose to process for your applicants. These include (but are not limited to): Social Security Trace, US Criminal Search, US Sex Offender Search, Terrorist Watch List Search, Hands-on County Criminal Search, Credential and Reference Verifications, Employment Verifications, etc… Top

Q: What is Adverse Action?

Per the regulations of the Fair Credit Reporting Act (the governing law of consumer reports): When an application is denied or negatively affected due to information reported, the primary applicant must be notified via letter of the circumstances. The applicant must be furnished with a copy of the consumer report and a description – in writing – of their rights under the FCRA. They will also need to receive a copy of the name, address and contact information of the consumer reporting agency (Coeus Global), a disclaimer stating that the agency did not make the adverse action decision, and a notice that they have 60 days to dispute any information they feel is inaccurate. Top

Q: Will this system help handle the Adverse Action Process?

Yes, the Coeus Global system monitors required Adverse Action notification processes. If desired, Coeus Global will handle the physical mailing of required notification letters on your behalf. Top

Q: What if our applicants dispute the information reported?

The Coeus Global Dispute Resolution Service enables applicants to dispute reported information they believe to be inaccurate directly with us for a fully compliant resolution. Top

Q: What laws are protecting us and our applicants?

Both applicants and the organizations screening have specific rights in accordance with the federal law of the Fair Credit Reporting Act. As well, each state has its own legislature pertaining to consumer reports. Coeus Global complies fully with the regulations set by the FCRA, federal, state and local government. Top

Q: How is this information reported to our organization?

Coeus Global offers multiple levels of electronic reporting covering all areas of individual and aggregate screening data. Also,our thorough report grading will match applicants against your predetermined criteria, allowing for pass/fail reporting. All with superior customer service readily available to handle all questions. Top

Q: Who pays for the background checks?

The Coeus Global system offers the ability to have the national office or local office pay for the background check. Also, it will allow for applicants to optionally pay the cost of the background check back to the organization providing a “dual” payment system. This can allow your organization to utilize funds to increase profitability or directly benefit of those in need. Top

Q: How is this service priced?

Pricing is typically calculated using the overall volume of the entire organization. We offer national discount rates for organizations based on the estimated national volume, not the volume of each location/chapter/unit. Each location - regardless of size - will receive the discounted rate from the National volume. Top

Q: What are the billing options?

Your organization has the option to either have the account set up to bill all services to the National Headquarters, or to have each location/chapter billed for their individual services. A flat monthly rate for your entire organization is also available on a client by client basis. Call our office for details. Top

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